Website Terms

1. Who are we?

We are the Mental Health Legal Centre (MHLC). We provide free and confidential legal services to people with mental health challenges or who are involved in the mental health system.

As part of our services, we operate our website mhlc.org.au (Website). This Website is intended to provide general legal information and information about our services.

In these website terms and conditions (Website Terms), a reference to "we", "us" or "our" refers to the MHLC.

2. What are these terms?

These Website Terms explain the terms and conditions that apply to use of our Website and any services provided through the Website (such as the Online Help web application). Separate terms and conditions apply to our legal services.

These Website Terms contain the entire agreement between the parties relating to the use of our Website. Any previous agreement or understanding relating to the use of our Website is replaced by these Website Terms.

3. Who do these terms apply to?

When you use our Website, these Website Terms form an agreement between us and you. These Website Terms apply to anyone using the Website or any services provided through the Website.

These terms do not apply to our legal services.

4. What services does this website provide?

The Website provides:

• (a) general legal information;
• (b) a web application for Advance Statements;
• (c) information about our services, including our Mental Health Tribunal advocacy; and
• (d) a web application which allows you to seek legal information that may be relevant to you (Online Help web application). The Online Help web application is intended to assist people with mental health challenges, and their family members, friends and carers.

The Website content and functionality can change from time to time.

The Website contains links to other websites operated by third parties (Links). These Links are provided for convenience only and may be subject to updates, revisions or other changes by the third parties that control or own those sites. We are not responsible for the operation of or content on any third party websites accessed through Links. You access Links at your own risk.

5. What are the limitations of this website?

Legal advice is not provided on this Website, including via the Online Help web application. Legal information on this Website is intended to explain the law and the legal system in general ways. Some parts of this Website may allow you to seek legal information by inputting your details. However, the legal information is not legal advice and is not tailored to your specific case.

If you require legal advice, you can contact us using the details in section 11.3. We may not be able to accept all requests for legal assistance due to capacity, your circumstances or conflicts.

To the extent permitted by law:

• (a) We disclaim all representations and warranties, express, implied or statutory, not expressly set out in these Website Terms. This includes any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
• (b) We do not guarantee the Website will be available or that your use of the Website will be uninterrupted or error-free. The Website is provided to you on an “as is” and “as available” basis.

For clarity, nothing in these Website Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law (including the Australian Consumer Law) that cannot be limited or excluded.

6. How do you use this website?

The Website relies on internet access and may not work with all internet browsers. We cannot guarantee that the Website will work under all conditions or on all devices, including tablets and mobile devices.

7. What restrictions apply to this website?

You cannot, and must not allow any other person to:

• (a) modify, disassemble, decompile, reverse engineer or otherwise attempt to gain access to the source code of any portion of the Website;
• (b) transmit any content which could harm, disable, destroy or interfere with the Website. For example, any viruses, worms, spyware, or adware;
• (c) use the Website in a manner that interferes with the standard operation of the Website or the use of the Website by other persons; or
• (d) use any robot, spider, scraper, or other automated means to access the Website.

8. Who owns this website?

This Website, including all content on this Website, is owned or licensed by us. Except as expressly stated in these Website Terms, your use of this Website does not provide you with any rights to the Website or any content on this Website.

We grant you a right to use this Website, solely for your personal use or to refer clients to us. You may use this Website to obtain information and to request assistance from us. You grant us a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Website any general suggestions, enhancement requests, recommendations or other feedback you provide us.

9. How do we handle your personal information?

We attempt to limit the collection of personal information via our Website. When you use the Online Help web application, certain de-identified information may be collected based on your use of the Online Help web application. This is used to help us understand the demographics of people requesting legal information and the issues that are important to our users. If we collect any personal information from you while you are using our Website, we will handle it in accordance with our Privacy Policy.

10. What is our responsibility for this website?

To the extent permitted by law, the MHLC, our staff, contractors and service providers:

• (a) are not liable or responsible for the actions or inactions of you or any other individual using our Website;
• (b) are not liable for the accuracy, suitability or currency of any information accessed or received by you through our Website; and
• (c) are not liable for your use of, or reliance on, our Website or any information on our Website. Nothing in these Website Terms limits or excludes any liability imposed by law (including the Australian Consumer Law) that cannot limited or excluded.

11. Other matters

11.1 What laws apply to these Website Terms?

These Website Terms are governed by the laws of Victoria, Australia. If a dispute arises in relation to these Website Terms, you agree that the dispute can be brought before the courts in Victoria, Australia.

11.2 How can we change these Website Terms?

We can change these Website Terms at any time by updating them on our Website. The updated Website Terms will apply from the date they are updated on our Website.

11.3 How can you contact us?

You can contact us:

• through our website: mhlc.org.au/contact-us;
• by phone: (03) 9629 4422;
• by email: mhlc@mhlc.org.au ; or
• by post: PO Box 495, 72-82 Errol Street, North Melbourne VIC 3051.

The Website Terms were last updated on the 18^th of August 2022.